For a successful car manufacturer, selling new cars is no longer the only thing that matters. The spare parts and after-sales business has become increasingly important. A high degree of professionalism with regards to customer support, quality, repairs, or service not only ensures a high level of customer loyalty in times of increasingly intense competition. The resulting sales have continued to rise over the course of the past few years. Today, ŠKODA generates more than 600 million euros in sales per year from the sale of original parts and original equipment (OP/OE).